Frequently Asked Questions

Yes — since September 2025, ensuring our facilities and practices meet the highest standards of quality, safety and patient care.

Check-in: 14:00 · Check-out: 12:00.

A valid government-issued ID, and a visa for international guests.

Yes, a 50% deposit confirms your booking. The remaining balance is due on arrival. Payment by bank transfer, card, UPI or cash is possible.

The monsoon season (July–August) is considered the most effective period for Ayurveda, thanks to the optimal humidity and moderate temperatures. If you prefer a milder climate, October to March is ideal.

Free cancellation up to 45 days before arrival. 31–44 days: 10% retained; 15–30 days: 50% retained; within 14 days, no-shows or early departures: 100% retained. Postponements are considered case by case, with flexibility.

Yes — a round trip to and from Cochin Airport (COK), 23 km / 50 minutes, is included. Your driver will carry a Softouch Ayurveda placard. International arrivals: pick-up at Pillar A6; domestic arrivals: Pillar 24. Driver details are shared one day before arrival via WhatsApp.

Every stay is all-inclusive:

• Accommodation of your choice
• Two personalised Ayurveda treatments daily
• Daily doctor consultation
• Healthy vegetarian full-board meals
• Morning yoga & evening meditation (1 hour each)
• Natural Ayurveda medications during your stay
• Access to the swimming pool, home theatre and common facilities
• Airport transfer & a day trip to Athirapally Waterfalls (minimum stay: 7 nights)

A gentle rhythm shapes each day:

• 07:15–08:15 — Morning yoga
• 08:30–10:00 — Breakfast
• 08:30–13:00 — Ayurveda treatments
• 13:00–14:30 — Lunch
• 14:30–17:30 — Ayurveda treatments & leisure time
• 17:30–18:30 — Evening meditation
• 19:00–20:30 — Dinner

Loose, modest clothing (especially for yoga). Bathrobes are provided for treatments; please note that oils may seep into clothing, so pack accordingly. Footwear is recommended for farm walks, and umbrellas are provided.

No — to ensure treatment efficacy, outside food and alcohol are not permitted.

Yes, though we encourage a digital detox. Devices can be stored securely on request.

TVs are not provided in the rooms. You may use the home theatre; please respect quiet hours after 22:00.

Sleepiness, fatigue, mood swings, loose motions, dizziness or nausea can occur.

Full-body massages are avoided, but therapies for the neck and spine may be offered. Treatments are not recommended during suspected pregnancy.

Yes — please inform us of any pre-existing conditions before arrival.

Yes, doctors are available daily from 09:00–18:00. Emergency visits can be arranged, and ambulance services are available.

Your consultation covers:

• Prakruti analysis (body type)
• Health-condition assessment
• A personalised treatment plan
• Daily review and adjustment

There are many ways to unwind:

• Walking — over 1.5 km of paved paths through lush forest
• Cycling — ask staff to reserve a bike (helmets required)
• Pottery classes — held thrice monthly, based on guest numbers
• Fishing & kayaking — on request (kayaks require a signed liability waiver)
• Home theatre — book with 2 hours' notice (Netflix, Amazon Prime, Hotstar)
• Swimming pool — closed after 17:00; children 10–17 must be supervised
• Cooking lessons — authentic Kerala recipes, taught weekly

Yes. Laundry: 2 nights · Laundry & ironing: 3 nights. A price list is provided at the resort.

Yes — these can be arranged for ₹1000 per session.

Yes, filtered water is provided daily. Leave the empty bottles on the tray for a refill; mineral water can also be provided.

Yes, power adapters are available and your devices will work.

Mosquitoes are common in Kerala. Apply the Odomos repellent kept in your room, use the netted windows and keep other windows closed.

Yes, in every room. Please secure your valuables; we are not responsible for any lost or stolen items.

Tipping is appreciated at your discretion. A shared tip box is located in the dining area, or you may tip staff directly.

The environment is forest-like and serene, though some suites may hear morning Hindu prayers. If you are a light sleeper, ear plugs are available on request.

Brief outages may occur, but we have generators in place.

Reach our team on +91 97455 70555. At check-in you will receive the number for our Security Team, available 24/7 for any emergency. The resort is also under CCTV surveillance.

Yes — with advance notice we can prepare a personalised prescription and purchase (extra charges will apply).