Privacy Policy

At Softouch Ayurveda Village, we are committed to protecting the privacy and personal data of our website visitors and email correspondents. This Privacy Statement outlines our privacy practices regarding the collection, processing, and use of your Personal and Other Information. By providing us with your information, you consent to the terms and conditions of this Privacy Statement. We use your personal information in order to fulfil our commitment to providing an unparalleled guest experience in connection with all of your interactions with Softouch Ayurveda Village (the "Purpose"). As part of that undertaking, we are committed to safeguarding the privacy of the personal information that we gather.

Types of personal information we may collect

We collect your personal information to enhance your interaction with us. The categories of personal information we collect may vary depending on your country or preferred method of interaction, and may include:

• —Contact and Identification Information: Name, contact details (phone number, address, email), professional title, employer/professional affiliations, passport/visa information, and other government IDs
• —Account Information and Marketing Preferences: Account details/credentials for frequent guest program and other travel partner programs, marketing preferences
• —Stay and Purchase Information: Hotels stayed/booked, dates of arrival/departure, goods/services purchased at locations / website / application, special requests made, service/stay preferences, telephone numbers dialed/faxes sent, feedback/content provided
• —Device, Internet & Network Activity: IP address, information from devices detected by wireless networks, information about Wi-Fi network use, use of cookies and related technologies, date/time of visit, pages accessed/time spent, type of internet browser/device used, search terms, URL of visited websites, and whether you clicked/interacted with digital content/advertising on websites and other sites
• —Payment and Credit Information: Credit card/payment method details, limited information relating to the credit of customers
• —Location Information: Automatic collection of precise geolocation when accessing the website or application (to the extent permitted by applicable law), general location using IP address and postal code
• —Demographic Information: Gender, nationality, age, and date/place of birth
• —Health-related, or other Sensitive Personal Information: for special request or health assessments
• —Audio and Visual Information: Recording of customer service calls/CCTV security footage of outside areas for safety
• —Preferences and Inferences: Collection of preferences or inferences based on personal information
• —Device Content: Collection of information relating to the content on devices with permission

By consenting to this Policy, you are granting express and written consent to process any sensitive personal or financial information you provide to Softouch Ayurveda Village, as permitted by local law.

Cookies & Analytics

We keep tracking to a minimum. By default we use privacy-friendly, cookieless analytics (Vercel Web Analytics) that does not identify you personally.

Where required by law — for visitors in the EU, EEA and UK — a consent banner appears before any non-essential cookies are set. Google Consent Mode v2 defaults all analytics and advertising storage to denied until you choose. Only if you select "Accept all" do we load:

• —Google Analytics 4 — to understand, in aggregate, how our site is used;
• —Google Ads — to measure the effectiveness of our advertising.

You can withdraw consent at any time by clearing this site's cookies in your browser, and you can block cookies entirely in your browser settings (some features may then not work). We do not sell your personal information.

Embedded content & third-party tools

Our pages may embed third-party content and tools, including YouTube (in privacy-enhanced "no-cookie" mode), Calendly (to schedule a pre-arrival doctor consultation) and Google Maps (to show directions). When you interact with these, the relevant provider may receive your IP address and set its own cookies, governed by its own privacy policy.

The information we collect through this website

The main way we collect your information is when you contact us — for example through our enquiry form or by booking a consultation. This may include your name, email address, WhatsApp/phone number, preferred dates, and anything you choose to tell us about your health goals. Enquiry-form submissions are delivered to us by email (through our email provider, Resend) and stored securely in our content-management platform (Sanity) so our team can track and respond to them. We use this information only to respond to you and to arrange your stay.

How long we keep it, and your rights

We keep enquiry correspondence only as long as needed to assist you and to meet our legal obligations. You may ask us to show you, correct, or delete the personal information we hold about you at any time — simply email us.

Commitment to Minors/Children

Our Websites do not sell products or services for purchase by children and we do not knowingly solicit or collect personal information from children. You may only use the Site if you are at least eighteen (18) years of age and can form legally binding contracts under applicable law. The Site is not intended for and should not be used by minors.

How to Contact Us

Should you have other questions or concerns about these privacy policies, please call us at +91 9745570555 or send us an email.