Reservations & FAQ’s
Reservations & FAQ's
Package Inclusions
Every booking made directly is fully comprehensive, ensuring your mind is at ease from the moment you arrive. Your package includes:
Accommodation: Your choice of an elegantly appointed Suite, Cottage, or Villa.
Medical Care: In-depth daily consultations with our resident Ayurvedic Doctors.
Clinical Therapies: Two personalised Ayurvedic treatments per day as prescribed by the doctor.
Ayurvedic Nutrition: Full-board, Dosha-specific vegetarian meals (breakfast, lunch, and dinner) tailored to your treatment phase.
Mindful Movement: Daily 1-hour guided Yoga and Meditation sessions in our natural pavilion.
Transfers & Excursions: Complimentary chauffeur-driven transfers from Cochin International Airport (COK) and a guided day trip to the majestic Athirappilly Waterfalls (included for stays of 7 nights or more; scheduled so no treatments are missed).
Full Estate Access: Enjoy our 18-acre sanctuary, including the swimming pools, private home cinema, library, river deck, cycling, kayaking, and seasonal fruit harvesting in our organic gardens.
Pre-Arrival Medical Guidelines
To ensure you receive the maximum clinical benefit from your time with us, we recommend the following preparations:
Duration of Stay: We advise a minimum stay of 7 nights for a rejuvenating experience. Bespoke medical programmes are typically scheduled for 14, 21, or 28 days.
Pre-Consultation: For guests seeking Panchakarma, please book a complimentary online consultation with our Senior Physician prior to your arrival.
Medical Records: Upon booking confirmation, kindly forward any relevant medical reports to [email protected] so our team can prepare for your case.
Pregnancy: Please inform our reservations team immediately if you suspect you may be pregnant, as specific Ayurvedic therapies are strictly contraindicated during this time.
Digital Detox: While complimentary Wi-Fi is available across the resort, we highly encourage a digital detox to calm the nervous system. Upon request, we can securely store your devices for the duration of your stay.
- Note on Panchakarma: Intensive detoxification therapies (such as Raktamokshana, Snehapanam, Vasti, Vamana, or Virechana) require a minimum 14-night stay and strict medical approval following your consultation.
Booking, Payments & Cancellations
- Securing Your Booking: We accept secure online payments via Razorpay (Credit/Debit Card) or direct bank transfer. A 50% advance deposit is required to confirm your reservation, with the remaining balance due 14 days prior to your arrival.
- By making an advance payment, the guest confirms acceptance of all booking, cancellation, postponement, and communication policiesstated herein.
Cancellation Policy
– 45 days or more before arrival: Full refund (excluding any applicable bank or payment gateway transaction fees).
– 31–44 days before arrival: 10% of the total booking value will be retained.
– 15–30 days before arrival: 50% of the total booking value will be retained.
– Within 14 days / No-shows / Early departures: 100% of the total booking value will be retained.
– Postponements & Emergencies: We understand that genuine medical emergencies arise. Requests for date changes or credit notes are reviewed on a case-by-case basis at management’s discretion. Approved date changes are subject to availability and the prevailing seasonal rates at the time of rescheduling.Governing Law & Jurisdiction
– All bookings and services are governed by the laws of India. Any disputes arising from the booking or stay shall be subject to the exclusive jurisdiction of the courts of Kerala, India
Resort Etiquette & Cultural Harmony
To ensure a tranquil and respectful atmosphere for all our international guests, we kindly request your mindfulness regarding the following practices:
The Gift of Silence: Please keep noise levels to a minimum in guest rooms, dining areas, and public spaces to honour the restorative nature of the retreat.
Modest Attire: Adequate and respectful clothing is required when utilising public areas such as the restaurant, library, reception, and lounges.
Purity of Space: To prepare your body for treatment, we advise avoiding alcohol and tobacco prior to arrival. Please note that Softouch Ayurveda Village is a strictly smoke-free and alcohol-free sanctuary.
Gratuities: If you wish to express gratitude to our hospitality team, a communal tip box is located in the dining area, which is distributed fairly among all staff. Alternatively, you may also tip your personal Ayurvedic therapists directly.
Location & Travel Essentials
- Location: We are situated in Chalakudy, Thrissur District, Kerala. The resort is located 8 km from the Muringoor NH-17 junction.
– By Air: Cochin International Airport (COK) is 23 km away (approximately a 50-minute drive). Transfers are complimentary for stays of 7 nights or more. The driver details will be shared with you 1 day prior to your arrival via WhatsApp/ Email. International Arrivals: We will meet you at Pillar A6.
Domestic Arrivals: We will meet you at Pillar 24.
– By Train: Chalakudy Railway Station is 9 km away (a 20-minute drive).
- Indian Visa Requirements: All international travellers require an E-Tourist or Medical Visa to enter India. To ensure a smooth journey, we strongly advise applying at least 10 to 14 days prior to your travel dates.
Happy
Birthday Too You
Happy birthday, hotel! We hope you have a fantastic day! Included in your package are, a complimentary room upgrade, a complimentary breakfast buffet and a $50 credit to use at the hotel‘s restaurant or bar!
Relax &
Wellness
The Relax and Wellness package for a hotel website is a four-night package that includes a two-hour massage, a one-hour facial, and a one-hour body wrap. It is designed to help guests relax and rejuvenate their minds and bodies.
